Policies and information

Draft for review · 15 October 2026
Operator: KIANI TECHNOLOGIES (PRIVATE) LIMITED. Business postal address, retention schedule and final commercial terms still require confirmation. These documents are not final legal terms.

Privacy notice

Who this covers

Glownear provides salon management software. This draft covers professional accounts and the information salons manage through Glownear. Contact support@glownear.com about privacy. Glownear is a product of KIANI TECHNOLOGIES (PRIVATE) LIMITED. The business contact postal address is pending confirmation.

Information used

Account information includes your name, email, contact phone, profile details and authentication identifiers. Salon records may include client contact details, appointments, services, team availability and activity history. Avoid entering unnecessary sensitive information into notes.

Why information is used

Information supports account access, bookings, salon operations, requested messages, fraud prevention and troubleshooting. Salons are responsible for explaining their own use of client information and obtaining any required permissions. Marketing messages require a separate appropriate permission; creating an account is not marketing consent.

Service providers

Cloudflare provides application hosting and storage, Supabase provides authentication, and Resend delivers authentication and configured transactional emails. Google is used when you choose Google sign-in. Configured map providers may receive address searches and technical connection information. These providers may process information outside Pakistan; approved transfer terms and the final provider list require review.

Access and security

Access is intended to be limited by salon membership and role. Authentication and permission controls reduce risk, but no service can promise absolute security. Do not share passwords or verification codes. Report suspected unauthorized access to support@glownear.com.

Retention and requests

Cancellation keeps appointment history; it does not erase the appointment. The final retention and backup-expiry schedule is pending. Contact support@glownear.com to request access, correction, export or deletion; identity and authority must be checked. Some records may need retention for legitimate operational or legal reasons. Automated deletion is not currently promised.

Cookies and local storage

The application uses authentication cookies and workspace preferences to keep you signed in and select your salon. Signup temporarily stores your email in the browser to support the verification step. Optional analytics or marketing trackers must be reviewed before activation.

Salon terms

Scope

Glownear provides software for managing a salon. Each salon is responsible for the services it offers, staff conduct, service prices and its relationship with clients. This draft is not an executed agreement.

Account responsibilities

Use accurate account information, keep credentials private, and give staff only the access they need. You must be authorized to manage the salon and its client information. Do not attempt to access another salon’s records or misuse the service.

Bookings and payments

Online booking requests may require salon approval. A request is not a confirmed appointment until accepted. Glownear is not currently enabled to collect online service payments. Any payment or refund agreed directly with a salon is handled by that salon.

Messages and client information

Use client information only for authorized salon purposes. Obtain required permission before promotional messages. Review manually prepared messages before sending. You remain responsible for content entered or sent by your team.

Availability and changes

Features marked coming soon are unavailable. No uptime guarantee is included in this draft. Subscription pricing, suspension procedures, liability terms, dispute process, legal entity and governing terms must be reviewed and finalized before commercial acceptance.

Booking and cancellation policy

Salon-specific terms

The salon must display its own cancellation window and any applicable fees before a client books. Glownear does not impose a universal cancellation fee in this draft.

Requests and changes

A pending online request requires salon acceptance. If a different time is proposed, the client must confirm it through the supported booking flow. Clients should contact the salon if a change cannot be completed online.

Cancellation and attendance

Appointments are cancelled rather than deleted, preserving their history. Booked, arrived, completed, cancelled and no-show statuses must reflect what actually happened. Only authorized team members may change records.

Refunds and complaints

Contact the salon first regarding the service, cancellation charges or an offline refund. Contact support@glownear.com for application access or technical problems. Online payment/refund processing is not enabled.